Support
Technical help after go-live.
In short
After installation, our support team helps with faults, firmware updates, configuration changes and warranty claims for Grandstream products, by phone, remote session or on site.
Even the best designed plans sometimes hit a problem and we do advise that our all users should take a support pack with 1 yr or 3 Yr (Play3 Pack).
Whether you’re still installing your new VoIP equipment or need help with an existing system, GrandstreamIndia can leverage its countless years of experience to troubleshoot even the most difficult problems. Pulling from over 10OK customer interactions, we’ve probably already seen your issue and can quickly work to solve it or point you to the person who does. And with three degrees of support to choose from you can get help when you need it and not pay for it when you don’t.
Frequently asked questions
Quick answers about buying, deploying and supporting Grandstream products in India.
How do I raise a support request?
Use the hardware support page or call +91 120 4830000.
Do you handle warranty replacements?
Yes, for genuine Grandstream products supplied in India, under the Grandstream warranty terms.
Do you provide support outside Delhi NCR?
Yes. Our head office is in Ghaziabad and we have offices in cities including Delhi, Gurugram, Mumbai, Pune, Bangalore, Chennai, Hyderabad, Kolkata, Ahmedabad, Chandigarh, Lucknow and Indore, plus partners across India. See our offices.
Solutions by industry
See how Grandstream products are deployed in enterprises, hotels, schools, banks and homes across India.
Planning a Grandstream deployment? Our engineers will help you choose.